+90 534 526 3997
info@hubwaystone.com

Faq

General Product & Material Questions

1. What types of natural stone do you offer?

We supply a wide range of high-quality natural stones including marble, travertine, granite, onyx, and quartzite—available in various finishes and sizes.

2. Are your stones suitable for both residential and commercial projects? +

Yes, our materials are ideal for a wide variety of applications—ranging from private homes to large-scale commercial developments.

3. Do you offer custom cuts and finishes? +

Absolutely. We provide custom sizing, edge finishes, and surface treatments tailored to your specific design or construction needs.

Shipping & Logistics

1. Do you ship directly from Turkey to the U.S.? +

Yes, we offer direct shipping from our Turkish quarries and factories to your project site or warehouse in the U.S., using sea freight or air freight depending on urgency.

2. Do you have stock available in the United States? +

Yes, we maintain a selection of popular stone types and formats in U.S.-based warehouses for faster delivery.

3. How long does shipping from Turkey to the U.S. usually take? +

Standard sea freight delivery takes approximately 3–6 weeks depending on destination. Expedited air freight is also available.

4. Can you handle customs clearance and inland transport in the U.S.? +

Yes, we offer complete logistics support including customs clearance, documentation, and local delivery across the U.S.

Samples & Inspections

1. Can I request stone samples before placing an order? +

Definitely. We offer virtual video tours of our quarries and factories so you can understand our quality standards and operations.

2. Is it possible to visit your quarries and factories in Turkey? +

Yes, we welcome visits by appointment. Our team can assist with travel logistics and guided tours of our facilities.

Ordering & Availability

1. How do I check availability or reserve specific materials? +

You can contact us directly with your project specifications, and our team will confirm current availability and reserve stock if needed.

2. What is the minimum order quantity (MOQ)? +

MOQ depends on the material and project scope. For most stones, we accept both small sample orders and full container loads.

Payment & Pricing

1. What payment methods do you accept? +

We accept wire transfers, letters of credit (LC), and other standard international business payment methods.

2. Do you require a deposit? +

For custom orders or bulk shipments, a deposit is typically required before production begins.

3. Can I get a formal quote or proforma invoice? +

Yes, we can provide detailed quotations and proforma invoices based on your requirements.

Support & Services

1. Do you offer support with stone selection for specific projects? +

Yes, our team provides technical consultation and can help you choose the best stone type and finish based on your project’s location, use, and style.

2. Can you provide certificates or lab test results for the stone? +

Yes, we can provide technical documentation including test reports for strength, water absorption, slip resistance, and more.

3. Do you offer installation services in the U.S.? +

While we don’t perform installations directly, we can recommend trusted partners and provide guidelines for best practices.

Sustainability & Ethics

1. Are your stones ethically sourced? +

Yes, we adhere to ethical quarrying practices and comply with environmental and labor regulations in Turkey.

2. Do you offer eco-friendly stone options? +

We can recommend low-impact and long-lasting natural stones that support sustainable building standards such as LEED.

Marble Granite Travertine Onyx Limestone
Marble Granite Travertine Onyx Limestone
Marble Granite Travertine Onyx Limestone
Marble Granite Travertine Onyx Limestone